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BigClash Casino Support

Item: BigClash Casino Support
Rating: 5.0 / 5
Author: Daniel O'Clery

4.7/5

BigClash Casino Support

There are a lot of things about this casino that we really liked, and also some that we weren’t all that fond of. Unfortunately, its customer support falls into the latter category, as our experience with it was so poor that it even stained our overall impression of the site!

From a bird’s eye view, everything seems to be in order, with BigClash allowing players to reach out via live chat or email if they need help. Most casinos do that much at least, so this is satisfactory. The issues start once you actually contact them, which we did via live chat. Responses were extremely slow, very half-hearted (our questions were answered very vaguely and required follow-up ones, which also took a long time to be answered), and at least once we were given wrong information. We know why that is, of course – the site is gatekeeping its actually good customer support as a VIP feature. But why? That’s one of the silliest things you could do! Access to good customer support is a basic right of any consumer, it shouldn’t be a VIP thing!

Phone support	No
Live chat	Yes
E-mail support	Yes ([email protected])
Ticketing system	No

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Professional casino player

Daniel O'Clery

Expert opinion

Daniel O’Clery is a seasoned casino aficionado with a keen eye for detail and a passion for the gaming industry. Born in Ireland and now a proud Canadian resident, Daniel has spent years working at various online casinos, accumulating a wealth of knowledge and expertise. He co-founded casinos.cc to help guide players through the ever-evolving world of online gambling. With a flair for critical analysis and a love for strategy, Daniel's reviews offer a balanced view, helping you make informed choices on where to place your bets.

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