GT.bet Casino Support

GT.bet Casino Support

An online casino’s customer support feature is one of those things that nobody thinks much about… until they suddenly really need it. That’s precisely why we at Casinos.CC always try to test it out thoroughly, and GT.bet was no exception. After speaking with its agents using both live chat and email, we’re happy to say that it’ll likely be satisfactory to your needs… but with a caveat.

You see, these two methods of reaching the support team aren’t interchangeable: they’re meant for different things. Live chat is intended for very simple inquiries, things that you’d probably be able to do yourself if you had the proper authorization: for example, imagine that you deposit money, yet forgot to claim the reload bonus. Before you start gambling, you could say hi in the chat and get that bonus added to your account anyway.

Email, on the other hand, is intended for significantly more complex inquiries. If your withdrawal request isn’t coming, or your account has been frozen for no reason, or you can’t log in, or anything like that, it’s always a better idea to send an email than a chat message. Yes, it’s slow: it took us almost 2 full days to receive a response. But a delayed, yet useful response is better than an instant, useless one.