GXBet Casino Support

GXBet Casino Support

You can reach customer support at GXBet easily thanks to the fact that they offer 4 different ways to do so – live chat, app assistance, and email assistance. Needless to say, we tried each and have some personal experience to share.

Firstly, the email support is just what you’d expect – it takes long but is worth it for lengthier subjects. We waited around 35 hours for a reply, but once we received it, it was spot-on from the get-go, which is quite rare. With most casinos, the first reply is usually generic, and you have to push for someone to actually comprehend your issue – not here, though.

The live chat feature is a run-of-the-mill one, but this isn’t a bad thing at all. You can access it by clicking on ‘Live Chat’ from the left-side main menu, and a chat window will appear at the bottom right of your screen. You’ll have to type in your email and name before being added to the queue. The reps reply quickly and always do their best to help out.

If you’re using the app, it offers its own in-app assistance, which is just as effective and good as the desktop site live chat. The representatives are friendly, knowledgeable on all GXBet-related topics, and managed to resolve any issue we presented them with.

One thing we noticed and found somewhat disappointing was the lack of a FAQ page. Usually, these help out users by providing them with resources to read on their own instead of depending on customer support. Here, however, you should research the Terms and Conditions directly, as there is no simplified version in the form of questions and answers.