PangoPlay Casino Support

PangoPlay Casino Support

Throughout this big, comprehensive review, you’ve likely noticed that we’ve been a bit harsher on PangoPlay due to many important features which are either missing or very underbaked. And sadly, one of those features is the support function, which is just infuriating. As many veteran fans will tell you, the support function is often a player’s last line of defense when faced with a big issue (like withdrawals being denied or straight up going missing), so if you can’t rely on that, you might reconsider whether the entire casino site is worth your time.

But what precisely is the problem with PangoPlay? Well, on the surface, things look great – you can contact customer support via chat, and really, who wouldn’t want that? But the truth is, many players prefer to reach out over e-mail, as although it’s slower, it means you can reply at your own pace and won’t get disconnected for idling too long – plus, the quality of support you’d get over e-mail is generally higher than what you’d get in chat. Alas, PangoPlay offers no e-mail support functionality, and although you can submit a ticket, you can only do so in response to a helpdesk article, not in an attempt to address your own inquiry.

“But who cares about that as long as the chat support is good,” you may be thinking, and while we see your point, the chat agents here were pretty useless. We asked a few questions, such as about PangoPlay’s license, and were met with very unhelpful responses. And keep in mind, we were only looking for information, we weren’t demanding money or anything! If this is how they treated us, imagine how they’d treat you if you ask them for a withdrawal that was denied!