Playmoola Casino Support

Playmoola Casino Support

All in all, we’ve been very positive of Playmoola as an online casino… but that doesn’t mean the site is flawless. Quite the opposite, it falters in one of the most important aspects that every self-respecting casino site needs to absolutely nail: the customer support! You may not think that support is particularly important, but trust us, you wouldn’t want to deal with a useless support agent when your hard-earned winnings are on the line!

So, are we saying that Playmoola Casino’s support is useless? No, not really – in fact, when we e-mailed them to test out this feature, the response was relatively prompt (it arrived the next day, which is good for e-mail), and the questions we had were answered in a more or less satisfactory manner. But here lies the problem: we had to e-mail them. If you’re a veteran of the online casino landscape, then you probably already know that most casinos will feature a robust live chat function that will allow you to speak with an agent in real time. This can save a lot of headaches, especially when you’re dealing with a time-sensitive matter (like your account being hacked, for instance). Plus, it’s darn convenient! So Playmoola restricting you to only e-mail (even though adding live chat would be so basic and simple) is a huge point against it.