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Rich Royal Casino Support

Item: Rich Royal Casino Support
Rating: 5.0 / 5
Author: Daniel O'Clery

4.1/5

Rich Royal Casino Support

An online casino’s customer support feature is something that many players don’t take very seriously – until they need it, in which case it suddenly becomes the most important one of all. In the case of Rich Royal, at first it seems like the site’s owners have considered that, giving players two ways to reach out should they need assistance: email and live chat. In practice, though, one of these two is so thoroughly useless that it might as well not exist, while the other can be slow and clunky.

Rich Royal Casino Support

Live chat is the egregiously bad one, which isn’t exactly uncommon with online casinos (many of them put the low-level staff in charge of the chat function), but few are quite as useless as Rich Royal’s. In our testing, we didn’t get any useful answers or assistance over chat. At least email did provide us with those answers, but the downside there is that we had to wait a little over 2 days to receive them, which isn’t ideal if you’re dealing with a time-sensitive issue.

Phone support	No
Live chat	Yes
E-mail support	Yes ([email protected])
Ticketing system	No

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Professional casino player

Daniel O'Clery

Expert opinion

Daniel O’Clery is a seasoned casino aficionado with a keen eye for detail and a passion for the gaming industry. Born in Ireland and now a proud Canadian resident, Daniel has spent years working at various online casinos, accumulating a wealth of knowledge and expertise. He co-founded casinos.cc to help guide players through the ever-evolving world of online gambling. With a flair for critical analysis and a love for strategy, Daniel's reviews offer a balanced view, helping you make informed choices on where to place your bets.

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