Rise of Bets Casino Support

Rise of Bets Casino Support

As mentioned earlier, a lot of problems can be fixed with a few polite messages to the casino site’s support team – it’s definitely a power that shouldn’t be underestimated! But how good is the support function of Rise of Bets, anyway? Well, to find out, we dove head-first and tested it out for you, and sadly, the results were a bit mixed.

For starters, when you access the live chat option, you won’t actually be able to chat with a live agent – trust us, we tried. Instead, you’re forced into making selections from a menu, and will receive generic responses unless the system deems your problem to be severe enough to be worth the time of a human agent. Which, in theory, sounds very reasonable – but in practice, since there’s no option for “I have a question about the site” or “I’m experiencing technical issues with the games”, you pretty much need to lie to the bot to get it to do what you want. Which is less than ideal.

Your only option of directly contacting a human is via e-mail, but this, as you can imagine, can be a very slow process, and replies can take up to 48 hours. That just won’t do in an emergency situation – what if someone hacks into your account and is actively withdrawing your winnings into their payment method? Live chat won’t help because there’s no option for it in the menu, and e-mail won’t help because it’ll take dozens of hours for them to do so. What are you supposed to do in this situation?