Samba Slots Casino Support

Samba Slots Casino Support

At first glance, it might seem to the average player that Samba Slots Casino doesn’t actually have a proper support feature. After all, there isn’t a “Contact Us” page anywhere, nor a big, circular button in the corner that connects you to a live chat operator (two things that are extremely common at most sites). But make no mistake, support does exist, it’s just concealed in the FAQ page for whatever reason. Scroll down to its bottom, and you’ll find both an email address and a live chat button.

And maybe there’s a good reason why it was so well concealed, as the level of support is well below expectations. The main issue we faced was related to the long, LONG wait time when using live chat. When we first connected, we got a message asking us to wait for an operator, so we did just that. After ten minutes, we left the tab in the background and went to do other things. It took about 40 minutes for us to finally hear the chime, to the point where we had completely forgotten that we were even waiting. There’s also the fact that, once we did connect, we were given wrong information (for example, the support agent claimed the minimum deposit is €25 when in reality it’s €20). A mess all around!