Twin Casino Support

Twin Casino Support

It’s incredibly important for every online casino to provide its players with a great, easy to use support system that can help them out should they be having an issue with the site… and, unfortunately, this is where Twin falters a little bit. That’s not to say that its support system is bad, as during our testing we were able to connect with a representative who was able to answer all of our questions in a timely manner, leaving a very good impression.

So, what precisely is the problem? Well, to use the live chat function (by far the most convenient way to reach out to the support team), you need to be a registered user who is logged into their profile… and that’s a problem. After all, what happens when someone has hacked into your account and is currently doing who knows what to your profile? You need to reach out as quickly as possible to have their access cut, and that just can’t happen without live chat.

Don’t get us wrong: you can still contact support even if you aren’t logged in, either by submitting a ticket through the site or by writing them an e-mail. And those are perfectly valid ways to reach out under normal circumstances, but not all circumstances can be considered “normal”. Twin Casino should have accounted for that, and it simply hasn’t.